SEANB TRAVEL AGENCY MARITIME ORGANIZATION TOURISM IMPORT. EXPORT. AND TRADE CO. LTD. [SEANB]
BOAT OWNER SERVICE STANDARDS

 

SEANB and the www.seanb.com.tr website [hereinafter referred to as SEANB], where the company provides service, provide service quality with all agreements announced within SEANB (Terms of Use Agreement, Distance Sales Agreement and Money Transfer Agreement), Penal Sanctions, comment and scoring feature and Boat Owner Service Standards.
Boat Owner Service Standards are suggestions and are not subject to any legal or penal sanctions. However, please remember that if you compromise on these standards, this situation will be negatively reflected in user comments and the number of reservation requests you will receive in the future.
1. Membership Process
1.1. Accuracy and Completeness of Information
When you become a member of SEANB as a Boat Owner, you must fill in your profile and boat information. Your profile information must be filled in on behalf of the person or institution that operates the boat. In addition to the profile information, you must enter the technical specifications of the boats you will list on SEANB and upload their photos. Entering as much information as possible about the boat will both facilitate the decision-making process of the renters and prevent possible disagreements. As the boat owner, you are responsible for the accuracy of this information.

1.2. Verification Documents and Agreement
During the SEANB boat verification process, certain documents such as the boat’s insurance policy are requested from boat owners. It is mandatory to submit these documents before taking a reservation. In addition, you must have signed the Money Transfer Agreement in order for the reservation fee to be transferred to you.

1.3. Keeping Availability, Profile and Ad Details Up-to-Date
In case of any changes in the profile and ad details, you must update this information through your account or notify the member business team about this situation. If the ad and profile information is not up-to-date, problems may occur during the reservation process.
Keeping the calendars related to the advertisement up-to-date is important for a smooth booking process. In sales made outside the platform, the relevant dates must be closed on the calendar. Otherwise, multiple reservations can be made within the same date range and penal sanctions may be applied. If you receive a reservation request for the dates available on the calendar but reject this request, your member business score calculated by SEANB will decrease and you will be ranked lower in the search results.

1.4. Price Policy and Up-to-dateness of Prices
SEANB does not allow you to make price changes for a reservation request that has been received. Keeping prices up-to-date is very important for consumer confidence and customer experience. For this reason, SEANB recommends that you keep your prices up-to-date. Thanks to SEANB’s flexible price module, you can enter seasonal prices and separate high and low season prices. In order to accept early booking requests, the prices of the following season should be entered into the system as early as possible. SEANB accepts that all list prices and other price components are up-to-date at any time.

SEANB recommends boat owners to examine the prices of similar boats on the platform when determining their prices. In addition, after each reservation, guests evaluate boat owners based on 4 different criteria. One of these criteria is price/performance. If you receive a low score in this criterion, you may consider revising your price.

2. Reservation Process
2.1. Fast Response to Requests and Messages
Providing a fast response to incoming guest requests and messages is important for customer satisfaction and a high member business score. SEANB recommends that you respond to guest requests and messages preferably within 1 hour, but in no case exceeding 24 hours. If you respond to requests and messages quickly, you will establish trust in your guest and your chances of receiving a high user score will increase.
2.2. Avoiding Cancellations
SEANB recommends that a confirmed reservation should not be canceled by the boat owner, except for compelling reasons. Please remember that your guest will be in a difficult situation in the event of a possible cancellation. Your guest may have had to bear certain costs due to flight, hotel and transfer reservations before the trip and may suffer financial losses due to possible cancellations.
Penalties apply in case of 2 or more cancellations in the same season. For more information, please visit the Penalties section.

3. Pre-Check-in Process
3.1. First Phone Call with Guest
At the end of the free cancellation period, the guest and the boat owner’s contact information are shared. After the contact information is shared, calling your guest and introducing yourself will help you leave a good impression on your guest before the trip.